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Chisinau, Moldova

PROFILE SUMMARY

Highly motivated and responsible specialist with over 10 years of experience in sales and customer communication. Skilled in working with clients, helping them choose products and services, solving problems, and maintaining long-term relationships. Fast learner, stress-resistant, communicative, and well-organized. Looking for a remote position in Customer Support, Sales Assistant, Appointment Setter, or Virtual Assistant.

CORE SKILLS

• Customer communication
• Online chat & email support
• Sales assistance
• Working with objections
• Product & service consulting
• Organization & planning
• Fast learning
• Problem solving
• Multitasking
• CRM systems (basic)

WORK EXPERIENCE

Sales & Customer Service Specialist
Various companies (products, services, cosmetics, advertising)
2013 – 2024

• Consulted customers online and offline, helping them choose products and services
• Worked with clients in cosmetics, household goods, advertising services
• Managed customer requests, answered questions, resolved issues
• Increased customer loyalty and repeated purchases
• Organized communication, orders, and follow-ups
• Achieved monthly targets and maintained high client satisfaction
• Worked in multitasking mode and under pressure

EDUCATION

College International Business School
Specialty: Management
Diploma in Economics
Sep 1996 – May 2000

State Agrarian University
Specialty: accounting and auditing
Diploma: Economics
Sep 2004 - June 2008

LANGUAGES

• Russian — native
• Romanian - conversational
• English — basic (reading & writing), actively improving

SOFTWARE

• CRM basics
• Google Workspace
• Messenger / WhatsApp / Facebook tools
• Email communication
• Willing to learn new tools