Travel Sales Team Supervisor

Role Overview: The Sales Supervisor at LuxeSkies acts as the team's performance coach, quality gatekeeper, and strategic leader. With a minimum of 3 years of industry experience, the Supervisor is responsible for managing workflows, training new hires, and ensuring the team delivers the highest level of customer service. This role focuses on driving efficiency to prevent lead neglect while fostering a culture of respect, trust, and high achievement. The Supervisor operates with independence to achieve company targets, limited only by internal instructions and C-Suite directives.

Key Responsibilities

Operational Management & Workflow Control

Pipeline Velocity: Actively monitor the CRM dashboard to ensure new leads are contacted within immediate strict timeframes and that active requests move through the pipeline without delays
Schedule Management: Create and manage team rosters to ensure full coverage during peak times, coordinating sick leave and vacations in collaboration with HR
Target Setting: Establish monthly Gross Profit (GP) and performance targets for each agent individually, aligned with broader company revenue goals,.

Deal Strategy & Active Intervention

Closing Support: Provide mandatory consultation to agents regarding pricing markups, offer strategy, and "ghosting" intervention tactics before they finalize or abandon deals
Live Escalation Management: intervene in complex cases where customers are hesitating, helping agents choose between urgency, personalization, or reassurance strategies to close the sale,.

Performance Coaching & Development

Daily & Weekly Audits: Conduct specific daily reviews of "New Leads," "Expert Queues," and "Final Bookings" to ensure no task is left overdue.
Structured Coaching: Host weekly 1:1 performance sessions with underperforming agents (bottom tier) to review call recordings and correct objection-handling techniques.
Monthly Evaluations: Submit detailed performance reports by the 5th of every month, highlighting success factors for top performers and creating improvement plans for those missing targets,.
Team Culture: Promote a positive, anti-oppressive work environment based on mutual respect, while taking responsibility for resolving interpersonal disputes

Interdepartmental Liaison

Expert Division Collaboration: Monitor the quality of requests sent to Experts and act as the primary point of contact for escalating technical delays or complicated itinerary builds,.
Ticketing Oversight: Verify the accuracy of "Checkout Forms" (COF) before they reach the Support/Ticketing team to ensure smooth issuance,.
QA Collaboration: Utilize data provided by the QA Division to organize team improvements and request specific investigations into problematic files

Key Performance Indicators (KPIs)

Sales Conversion: Achieve company-mandated Closed-Won Rates.
Speed to Lead: Maintain high compliance with "Speed to Lead" response time targets.
Ticket Issuance Speed: Ensure confirmed bookings move to ticket issuance within established same-day windows.
Profitability: Meet or exceed monthly Gross Profit (GP) targets for the team.

Required Competencies

Experience: Minimum 3 years in travel sales environment.
Leadership: Proven ability to manage time pressures, solve personnel issues, and lead with clarity and accountability,.
Technical Proficiency: Deep understanding of CRM pipelines, GDS/ticketing workflows, and the ability to analyze performance heatmaps.
Strategic Thinking: Ability to calculate complex markups and devise strategies to maximize profitability per booking.

Why Join LuxeSkies:

LuxeSkies fosters a workplace built on ownership, collaboration, and continuous growth. With transparency and a drive for excellence, we encourage our team to innovate, take initiative, and deliver results that go beyond expectations. We don’t just provide services — we build trusted partnerships with our clients and our people, committed to excellence at every step.

Working conditions