Travel Customer Support (up to 3000$)

About the company:

SKYWITHCLASS is a luxury travel agency specializing in Business and First Class tickets. We deliver premium, personalized travel solutions and exceptional customer service to our international clientele. Because we are expanding, we are urgently hiring for our Customer Support department experienced agents who are familiar with GDS systems and have solid knowledge of flight change policies as well as the regulations imposed by airlines.

What SKYWITHCLASS offers:

• Attractive base salary plus bonuses. Up to $3000
• Working schedule 6PM - 2AM / 8PM - 4AM (according to the US EST).
• Official employment and full social package.
• Modern, spacious office in Riscani district (office presence required).
• Loyalty Program for long-term employees, rewarding dedication and commitment.
• Great company culture with yearly team-buildings and celebratory gatherings. Young, friendly and supportive environment.

Requirements from you:

• Familiarity with reservation systems and ticketing procedures in Sabre.
• Previous experience in travel customer service, with proficiency in processing exchanges, refunds, schedule changes, and post-sale inquiries are mandatory.
• Fluency in English, both verbal and written.
• Customer-oriented mindset.
• Strong attention to detail and ability to multitask.

Key responsibilities:

• Process and confirm flights using Sabre system.
• Possess in-depth knowledge of airline policies, fare rules, and travel regulations to assist with booking adjustments and provide accurate and up-to-date information to customer’s new or existing bookings.
• Handle exchanges, cancellations and refund requests in accordance with the airline’s policies.
• Collect payments and issue invoices or receipts for ticket services.
• Assist with travel disruptions and provide solutions for delays, cancellations and emergencies.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain accurate records of bookings, schedules, and transactions via email, back office and other related tools.

If you find this vacancy suitable for you, please send your CV to our recruitment partner at hr@mantis.md for an interview.