Team Lead of Sales and Customer Service | Mogo.md
Mogo Loans, is a company founded in 2012 as a fast growing loan provider based in Latvia, which also has subsidiaries in Estonia, Lithuania, Georgia, Poland, Romania, Moldova, Bulgaria, Belarus, Armenia, Albania, Ukraine, Bosnia and Herzegovina and Macedonia. The company has its own subsidiaries in over 70 cities, collaborates with more than 600 car representatives and has approximately 400 employees.
To date, the company has financed more than 160 million euros in loans and has over 12,000 active customers and specializes in financing used cars for individuals.
We currently need to hire a Team Lead of Sales and Customer Service, whose mission is to achieve sales targets through great leadership of Sales and Customer service team and well-developed sales and customer service processes!
- Provides daily direction and communication to employees so that all incoming customer requests via different channels are processed in a timely, efficient, and knowledgeable manner
- Together with the team and/or company’s management implements new sales strategies and approaches to grow the revenue of the business through a variety of channels and tactics are created
- Employee performance is monitored, areas for improvements are noted and necessary improvements by using different development tactics are made
- Processes of sales and customer service team are measured and constantly improved
- Customers' portfolio is successfully managed and high standards for customer satisfaction – maintained
- Close coordination with company / group management and other departments is established
- 2+ years of team lead experience: preferably in a contact centre or customer support team
- Ability to set individual goals for the team and communicate the strategy, tactics and behaviours required to achieve those goals
- Experience in coaching, developing, and mentoring others
- Fluency in Romanian and Russian, knowledge of English will be considered an advantage
- Willingness to lead by example- we are looking for positive, accountable, and approachable leaders
- Friendly working environment of an international company in good team
- Working hours: 08:30 - 17:30 (Monday - Friday)
- Modern office (Cuza Vodă 20 / A, Botanica)
- Competitive salary and motivation package
- Challenging and dynamic work in a rapidly growing company
- Support from an experienced and enthusiastic international team
We believe that not only the competitive pay package, including a wide range of benefits, attracts our colleagues to work for Mogo, but also the friendly atmosphere and general working conditions.
So if you find this vacancy suitable for you, please send your CV to our recruitment partner firstname.lastname@example.org and they will contact you for an interview.
We thank you for your interest in our career opportunities!