Operations & E-commerce Manager (Multi-talent)

Company Description
Supermart, the leading e-commerce platform in Albania and North Macedonia and part of the IUTE Group, is launching in Moldova. Known for fair prices, fast delivery and outstanding customer support, Supermart is bringing the same experience to the Moldovan market.

Role Description
As the first key hire supporting the Country Manager, you will be the "engine" of Supermart Moldova. This is a dynamic, hands-on role that combines digital platform management with physical logistics and customer relations.
This is a full-time, on-site role located in Chișinău, Moldova that involves managing daily operational tasks, ensuring smooth e-commerce processes and contributing to overall sales strategy. Additionally, the role will require collaborating with various group departments to enhance overall business performance.

Key Responsibilities:

• You are not just a specialist; you are a multi-talented operator responsible for ensuring that from the moment a product is listed online to the moment it reaches the customer’s door, everything runs perfectly.
• Responsibilities include overseeing operations management, assisting with project execution, analyzing data to improve performance and supporting group's communication efforts within the team.
• E-commerce & Content Management: Managing the CS-Cart platform, uploading product catalogs, ensuring high-quality content and handling English/Romanian/Russian translations.
• Logistics & Warehouse Operations: Organizing the warehouse layout, receiving stock from suppliers, and personally handling the picking and packing of daily orders.
• Customer Experience: Managing all customer touchpoints (live chat, email, and phone calls) to ensure high satisfaction and loyalty.
• Sourcing & Category Management: Assisting the CEO in identifying local suppliers and managing product categories to optimize sales.
• - Administrative Support: Helping with the initial setup of the office/warehouse and daily operational tasks as required by the business launch.

Qualifications:

• "Hands-on" mentality – willing to move from the laptop to the warehouse floor instantly.
• Technical savvy (experience with CS-Cart, similar platforms and e-commerce tools is a major plus).
• Effective Communication skills for collaboration with partners, team and group members.
• Multilingual: Romanian and Russian; English for group communication.
• Proficiency in Sales and basic understanding of e-commerce strategies.
• Problem-solver: Able to work and find solutions in a fast-paced startup environment and attention to detail.

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