IT Support Engineer
Role: IT Support Engineer
Reports To: Global Support Services Manager
- A permanent role based in the Moldova office, the IT Support Engineer will be primarily responsible for providing desk side and remote support via email and telephone to Safeguard Global staff based in the Chisinau office. In addition, you will provide remote support to Safeguard users located throughout the EMEA region. You may also at times be required to provide support to users located in APAC and Americas.
- Working directly with the local Systems Administrator, the role encompasses the day-to-day support of staff for general IT tasks and issues.
- It is envisaged that as the company continues to grow globally the role will provide the opportunity to develop into a broader infrastructure role that will include server and networking maintenance and associated support tasks.
- Updating and ongoing maintenance of employee provisioned laptops and desktop computers
- Build / prepare / deployment of laptops and desktops for use in accordance with defined company standards
- Install and support software to meet end user requirements
- Utilise internal procedures to complete assigned work orders within documented SLA’s
- Essentially assist end users with computer related issues in a global organisation
- PC Technician with sound experience of Windows 10 and Microsoft Office 2013/16/365
- Proven experience in the operation of PC hardware, diagnosis and parts replacement, software installation, updating and diagnosis
- Excellent communication skills
- Adaptable to changing priorities and new information
- Multi-task and remain clearly focussed on several tasks at once
- Attention to detail must be able to follow through to completion of task
- Service orientated must be a customer advocate
- Willingness to learn and adapt to new procedures
- Strong customer service focus and a team player
- Competitive salary
- Excellent working conditions in a comfortable city centre office
- Official employment and full social package
- Company bonus system
- Working in a young, fun, enthusiastic team
- Career progression and training
- Being part of a rapidly growing innovative company
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