E-commerce Category & Operations Manager

Company Description
Supermart, the leading e-commerce platform in Albania and North Macedonia and part of the IUTE Group, has launched also in Moldova. Known for fair prices, fast delivery and outstanding customer support, Supermart is bringing the same experience to the Moldovan market.

Role Description

As a key hire supporting the Country Manager, you will drive both the commercial growth and operational execution of Supermart Moldova. This is a dynamic, hands-on role that bridges category management (vendor relations, sourcing, and commercial strategy) with physical logistics and warehouse operations.
This is a full-time, on-site role located in Chișinău, Moldova that involves daily operational tasks and categories growth through assortment planning, pricing strategy, supplier partnerships, promotional activities, and inventory optimization ensuring smooth e-commerce processes and contributing to overall sales strategy. The ideal candidate combines strong analytical capabilities with commercial acumen and negotiation expertise to maximize sales, profitability, and customer satisfaction. Additionally, the role will require collaborating with various group departments to enhance overall business performance.

Key Responsibilities:

You are a multi-talented operator responsible for ensuring that product assortment is optimized, vendor relations are strong, and the physical fulfillment chain operates perfectly from supplier to the customer’s door.

Category Management & Sourcing:
- Define product assortment, manage pricing strategies, and optimize product categories to maximize sales and margins.
- Define and manage pricing strategies, discount structures, promotional plans and Monitor sales performance aligned with company objectives.

Vendor & Commercial Relations:
- Identify and Maintain strong partnerships, negotiate with, and onboard local and international vendors. 
- Manage procurement cycles, monitor lead times, and ensure continuous stock availability.

Logistics & Warehouse Operations: 
- organize the physical warehouse layout, receive and verify incoming stock from suppliers, manage inventory control, and personally handle the physical picking and packing of daily customer orders.

Commercial Data Analysis: 
- Analyze sales performance, track inventory turnover, monitor competitor pricing, and generate reports to identify growth or cost-optimization opportunities.
- Analyze market trends, consumer behavior, and competitor activities to build a competitive and relevant product assortment.

Cross-functional Collaboration: 
- Partner closely with the Webmaster to ensure accurate commercial data (pricing, stock levels, promotions) is aligned, and assist with localized product content or translation reviews when necessary.
- Partner closely with marketing Manager to plan and execute online and offline promotional campaigns
- Partner closely with Customer Care and Operations Manager for Order Processing and client satisfaction.
- Track category KPIs and prepare regular performance reports for management.

Qualifications:
- Minimum 3 years of experience in category management, procurement, or buying, Sales and basic understanding of e-commerce strategies.
- Strong analytical, commercial, and negotiation skills.
- Strong understanding of pricing strategies, margin management, and inventory optimization
- "Hands-on" mentality – willing to move from the laptop to the warehouse floor instantly.
- Technical savvy (experience with e-commerce tools and platforms, Excel, ERP's is a major plus).
- Effective Communication skills for collaboration with partners, team and group members.
- Multilingual: Romanian and Russian; English for group communication.
- Problem-solver: Able to work and find solutions in a fast-paced startup environment and attention to detail.

Why Join SuperMart:
- Opportunity to lead and grow strategic product categories and a future Category managers Team.
- Competitive salary package with performance-based incentives.
- Collaborative, innovative, and results-driven company culture.
- Real opportunities for professional development and career advancement.
- Exposure to leading international brands and strategic supplier partnerships.

Cei interesati sunt rugati sa trimita CV-ul la: info@supermart.md.