Customer Support

Muume AG (www.muume.com) is an emerging growth company in the field of digital solutions for the retail and consumer industry. We develop and sell standard solutions in this segment, especially for small and medium-sized market participants in Switzerland,Germany and abroad. For the top segment, we work with large international consulting companies and resellers, to which we contribute as a technology provider. We also develop digital solutions and platforms for traditional card providers on their way to digital cards. Muume employs around 30 software engineers at various locations. For our Swiss Software Engineering Team, we are seeking for a

Customer Support

Position Objective
Give online support to all our clients (Switzerland, Moldova, Germany), clearing doubts, answering inquiries and complaints in a fast, friendly and effective
Responsibilities

  • Advise customer on inquiries, complaints and comments made by the various online sites, answering each in a period not exceeding one hour
  • Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations
  • To know in detail the product to support customers on specific queries
  • Have the ability to do data input and help our customer manage their accounts
  • You will be expected to do data entry work, configure the product and support customers questions

Requirements

  • Students and/or graduates for careers in communication, PR, MKT
  • Minimum Experience 2 years in similar position
  • English Language Advanced - level (written)

Competencies

  • Ability to establish rapport with the client (put in place of another)
  • Solving ability and self-management, with effective results to ensure the Quality of Care
  • Ability to present yourself and the company in a professional manner
  • Ability to satisfy customers with the personal commitment to fulfil your orders, desires and expectations
  • Ability to achieve results, improving and maintaining high levels of performance in the context of the strategies of the Company

Please submit Your CV with photo to: 21CC1BD017@jobs.workablemail.com 
https://apply.workable.com/j/21CC1BD017
Mention the reference code in the subject bar : Customer Support

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