Customer Service Representative

Customer Service Representative

At Safeguard Global, our vision is to forever transform the way people work around the world. We are a leading HR and Payroll outsourcing company on a mission to equip our clients to adapt to an ever-shifting global market. With over 900 clients and across 15 global offices, we enable organizations to hire, onboard and pay employees in more than 165 countries. Whether it is helping companies become multi-national powerhouses or taking care of payroll for organizations as they expand, Safeguard Global is here to help.

Your key responsibilities as a Customer Service Representative will include:

  • To communicate efficiently and timely with client and employee on employment related queries
  • To organise and manage communication with the employees
  • To gather all the necessary information and in a timely manner from the clients and from employees in order to accomplish the hiring of the new worker
  • To create the employment contract for the new employees
  • To export the hiring information to the local Chief Payroll Accountant in order to register the employee with the labour authorities
  • To receive, to confirm, and to maintain leave, sickness, and overtime reports. To manage the employee’s data and to constantly update the information
  • To help employees to create expenses reports and to check if the submitted receipts and invoices follow the legislative regulation and the Company policy regarding the expenses reimbursement.
  • To create legal confirmation documents regarding any amendments or addendums to the employment agreements of the employees
  • To act as a brand ambassador and good steward to the organisation

Mandatory skills required:

  • Fluent in verbal and written English. Other language is an asset
  • Excellent communication skills
  • Team-player
  • Previous experience in project coordination/management would be a plus

Benefits of joining Safeguard

  • Internal referral bonus beginning with 500 USD
  • Opportunities for certification and Trainings (Safeguard University, Percipio)
  • International environment
  • Multicultural Diversity

Want to know more? See Our Values.

  • Fun: Games, tennis table, gym, online (off-line) team-buildings company wide and also for each Team.
  • Caring: Give some time to your community, 2 paid days for charity, and other days off paid by company for specific reasons
  • Passion/Talent: Safeguard Global has dedicated employees with a huge professional background and ready to share all that knowledge with you!!!
  • Integrity: We are an equal opportunity employer

*Due to changes in the workplace, benefits that are tied to the office are temporarily not available.
Click on the link below to apply. Please be advised that the name of the role might have been adapted to the local job market and that after clicking on the link the name of the role might change to its international equivalent.
 
Please send your CV to ValeriaTrinca@safeguardglobal.com indicating the position you are applying for.

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