Customer Service Operator (Early, Day & Late Shift)

As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector. Katoen Natie has 154 logistic platforms and is active in 33 countries all over Europe, North America, South America and the Far East with a staff of 14.000 people. 

In order to continue the growth of our group, Katoen Natie is looking for:

Customer Service Operator (Early, Day & Late Shift)

                                   Customer Service Operator (Early, Day & Late Shift)
We are an administrative centre in Chisinau (not a Call Centre) who is working for large international clients, active in all different kind of business lines like Petrochemicals, Industrial products (like spare parts),
Consumer goods (sportswear, fashion, healthcare, …), Commodities (coffee, cacao,…), Specialty Chemicals, etc.
As a part of a team, you will be responsible for providing correct and important logistic information towards these clients, in order to process the daily logistic flows all over the world.

Function:
- You will ensure that excellent levels of customer service and service delivery are maintained and exceeded.
- You will fulfil the needs of our customers, by servicing our customers in daily, weekly or monthly information and data
- You will process work instructions, containing all necessary information in order fulfil administrative processes and management information related to our clients
- You will have internal communication with subsidiaries from Katoen Natie all over the world
- You will have communication with other customer service operators (written and by phone) in English on very regular basis, in function of the specific needs
- You monitor daily exceptional requirements provided by our subsidiaries and clients

Profile:
- You have a University Degree/ or you are a student
- You possess excellent communication skills (written, spoken, listening) in Romanian and English; other languages are a benefit
- You have the ability to communicate effectively with a variety of stakeholders
- Experience in customer service is a benefit
- You have the ability to work with deadlines, without losing the global overview
- You have good computer skills. Working with MS WORD, EXCEL is no issue
- You have experience in working with databases and therefor have analytical skills
- You are an excellent problem solver capable of using own initiative, but never the less are a team player
 
Offer:

  • Official work contract, full social packet including medical insurance, paid holidays etc.
  • In case you get this job, training will be provided for free
  • 40 working hours per week
  • Willingness to work in a combination of shifts is a MUST
  • Weekly or bi-weekly rotation of shifts: Day shift (9:00 – 18:00), Early (6:00 – 15:00), Late (13:00 – 22:00)
  • The company pays the taxi for early & late shifts
  • Trial period ( max.3 months) wage is 8.000 lei net

Our office is located in or. Chişinău, str. Independenţei 26/3, Business Center Euro Tower.
Our website: www.katoennatie.com
 
Please submit your CV in English if you qualify to our requirements mentioning the name of the position by e-mail to: Corina.Chistol@Katoennatie.com
 
*All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. It will be held securely by us whether the information is in electronic or physical format.            

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