Customer Service Officer

EDP, as part of Truck and Trailer Uptime Solutions company (Axa Partners), is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

Your main tasks will be:

• Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
• Gathering information and checking the data for accuracy and completeness.
• Providing technical support and communicating with workshops.
• Updating the customer and all other parties involved.
• Monitoring and controlling agreements with all parties involved.
• Follow-up of all contract-related issues within the established deadlines.
• Working from Monday until Friday (being flexible to work on a Saturday in busy periods).
• Rotating shifts between 09:00 and 21:00.

Your profile:
For this job, we are looking for someone who has the following knowledge, experience and skills:

KNOWLEDGE AND EXPERIENCE

• Language: Romanian (proficient), Russian (proficient) English (proficient) Every additional language is a plus.
• Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
• Technical knowledge (automotive, tyres, …) is a plus
• No specific experience required

SKILLS

• Communicate effectively over the phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasker and stress resistant

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, ana.buga@ebts.eu