Client Support Manager (Weekend Shift)
Midnight.Works Team is looking for a full-time Client Support Manager that will answer emails and live chat messages, resolve customers’ issues by dealing with worldwide users.
Our ideal candidate would be customer oriented team player, with great written skills.
The overall responsibility will be:
• Assist the clients with any given question via online chat and e-mails (no calls);
• Ensure consistent productivity & quality of service and maintain customer satisfaction;
• Respond and resolve promptly to customer inquiries and complaints;
• Ability to enforce the policies while making the customer feel taken care of.
• Proficient in English (written and spoken);
• The ability to think quickly, to make a recommendation or propose a solution to a customer's problem;
• Ability to multi-task;
• Enthusiasm and dedication;
• Critical and problem-solving thinking;
• Strong team player with commitment and a positive attitude.
What we'll offer you:
• Competitive salary, as well as consistent bonuses for your performances;
• Full Social Package, Medical Assurance;
• Schedule: Saturday, Sunday;
Think you are a good fit? Please send us your CV at firstname.lastname@example.org and indicate in the email subject line the position you are interested in.