Accountability Coordinator for Romania and Moldova

Accountability Coordinator for Romania and Moldova

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

JOB TITLE: Accountability Coordinator for Romania and Moldova

MAIN LOCATION: Chisinau (Moldova)

EMPLOYEE TYPE: Full-time, Fixed-term contract


Technical Leadership and Systems Development
Ensure that programme accountability standards for the WV’s Ukraine Crisis Response in Romania and Moldova - information provision to communities, consulting communities, promoting participation and complaints and feedback mechanisms - are designed based on preference and in consultation with communities as well as implemented and monitored in a verifiable manner. Ensure information sharing channels are established and functional continuously to provide people in need / affected populations a better understanding on their rights, entitlements, registration, targeting / selection processes, access to other services, complaints & response mechanisms. Ensure the establishment of Complaints and Response mechanisms (CRM) in covered communities in consultation with community people and in adherence to Core Humanitarian Standards (Feedbacks and Complaints are welcomed and addressed) Ensure that all complaints are channelled internally and to partners for review and to be responded within the agreed and appropriate timing. In coordination with the senior management team (SMT) and P&C, ensure that internal systems and processes are in place to receive and act on sensitive complaints (PSEA), especially on child protection issues, staff misconduct, corruption and fraud. Work with ME teams in Romania and Moldova to establish processes for linking analysis of community feedback and monitoring data and ensure accountability processes are monitored and evaluated to inform changes in programming

Implementation & Reporting
Work closely with the HA Officers and CRM Assistants in World Vision’s Ukraine Crisis Response in Romania and Moldova to ensure that they have all the required information, material, and resources needed for their day-to-day work. Ensure a central database is maintained to document complaints and feedback received from all channels. Ensure that the database is updated and utilized on a daily basis. Review all complaints & response mechanisms (CRM) on a periodic basis to ensure systems are relevant and efficient. This will include community and partner review meetings / assessments. Ensure that the mobile technology is used widely across HA work for cost efficiency, real-time information & centralized data purposes. Work with sector leads & portfolio/grant managers to mainstream HA within projects. This would include but not limited to reviewing and providing HA inputs to communication material, beneficiary selection processes, planning, implementation, monitoring and evaluation, community mobilization etc. Work closely with the ME team in a manner that complements each other’s roles and enhances program quality of the project. In coordination with MEAL Manager and the ME coordinator for Romania and Moldova, ensure accountability findings are integrated with M&E findings and are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level. Support the MEAL Manager in the establishment of a Country Monitoring Dashboard that will integrate critical indicators for Response/NO Strategy specifically on Program Quality ( ex. recommendations from beneficiary accountability review fully implemented)

Management, Capacity building & Coordination
Ensure all HA staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs. Ensure partner staff are trained on HA concepts, tools and systems and partner capacity is built to comply and produce high quality HA products in-line with WV & donor standards & requirements. Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of Humanitarian Accountability concepts & competencies as a part of the MEAL system establishment. Ensure WV is well represented in Humanitarian Accountability related working groups (ex. CDAC, AAP, CHS Alliance) and forums at national & global levels. Support other tasks as required by MEAL Manager


  • Minimum of 2 years national & international years of experience in the field of MEAL, especially in emergency context and grant funding is critical.
  • Proven experience in establishing a fully functional Accountability system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.
  • Proven experience in leading Surveys (mix methodologies) from designing to report writing.
  • Proven experience in local staff capacity building
  • Proven experience in establishing MEAL systems for sub grantees and local partners.
  • Experience in coordinating Accountability functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, Food, WASH, shelter, Education, Child protection and livelihoods.
  • Thorough knowledge of World Vision processes such as Child-Wellbeing, MEAL framework approaches would be an advantage.


  • Bachelor’s Degree in Social Sciences/Development Management/International Development/Statistics or relevant field.


  • Master’s degree in Social Sciences, International Development, International Relations or related field. (Preferred)
  • Proficiency with statistical analysis using SPSS, SAS, Minitab or equivalent and database management preferred.
  • Previous working experience with World Vision can be an advantage.
  • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria.
  • Thorough knowledge in quantitative and qualitative data collection methods, and analysis
  • Thorough knowledge in writing technical MEAL reports is essential.
  • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.
  • Good understanding on database management and data structures.
  • Fluency in written and spoken English, Romanian and Russian is required.


  • The position requires ability and willingness to travel across Romania and Moldova.
  • The position will require travel to and work in intense contexts, including those with high volatility and deemed high security risks.
  • This role involves the technical review and capacity building of field MEAL staff

Applicant Types Accepted:

  • Local Applicants Only

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