2nd helpdesk analyst

Aspira Software’s parent company has 10 years of experience in developing software products, constantly growing, with headquarters in the UK and offices in Dublin and New York. We open a new development center in Chişinău, Moldova for talented programmers who wish to develop in the IT field and to be part of the development of international applications.

2nd helpdesk analyst

Location: Chisinau, Aspira Software Office
Reports To: Head of IT

Description of Role

An important role in the team, working very closely with our international customers to support new requests and inquiries. You will be required to take ownership of support requests and incidents, ensuring they are resolved and ensure customers are communicated to all times. The role requires a strong understanding of all projects of the company.

Key Responsibilities:

General
• Participate actively within the support team in Chisinau and the UK
• Take ownership of issues and communication with the customer
• Triage of support tickets to capture all key information

Technical
• Good technical skills
• Good knowledge of SQL
• Processing and fulfillment of service requests
• Ensuring the availability and performance of IT systems
• First and Second level customer support
• Ticket management and cooperation with third line support
• Accurate identification of user problems via IT support tools and remote tools
• Take ownership of support requests and incidents, ensuring they are resolved and ensure customers are communicated to at all times

Personal qualities:
• Excellent English skills ( C class recommended )
• Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business
• Ability to interact and work well with other groups in a project team
• Self-motivating
• Attention to detail
• Motivated through the delivery of a quality service
• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure

Want to apply?
You are invited to send your CV to  aspirahr@aspira.software 

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