Club manager

The Joker Club №10434870, 22.07.2021
Oras: Basarabeasca
Studii: Superioare
Experienta de munca: Pina la 2 ani
Salariu: 40000-80000 MDL
Grafic de munca: Full-time
10434870, 22.07.2021
A Private Members Club part of an Event Management Company is looking to expand their team with a CLUB MANAGER.
THE POSITION
To oversee and direct all aspects of the Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
KEY ROLES & RESPONSIBILITIES
Manage and supervise all tasks of the staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote In- House sales :
Perform such functions to include but not be limited to:
Prepare The Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Compile, analyze and control The Club’s costs and inventory
Prepare requisitions for amenities on a timely basis
Ensuring and maintain entire range of services offered for the Club Lounge
Appraise appearance, discipline and efficiency of all staff under direct supervision
Organize and conduct regular meeting for Club’s staff to facilitate smooth operations
Prepare efficient work and vacation schedule for Club’s staff, taking into consideration project occupancy and forecasts and any large group movements
Performs related duties and special projects assigned
Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES
Good level of engagement with guests
Ability to work cohesively as a team with a multi-cultural workforce
Excellent communication skills
English fluent
High level of integrity, enthusiasm, dedication, support for continuous improvement
Drive retention strategy for the club
Manage Profit & Loss of the club to deliver expected returns
Manage company brand standards ensuring our clubs have the highest levels of service
Relocation in Dubai, with paid expenses.
Persoana de contact: Branislava Yovich
Inapoi Inainte
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