We are looking:

Helpdesk Team Leader (1700 USD)

About company:
The company develops innovative technology in five R&D centers to support a wide range of high-performance satellite and primarily focuses on consumer broadband, enterprise, cellular, and mobility applications for the commercial, public safety and the defense sectors.

You'll have to:
- Ensure customer service is provided in a timely and accurate manner
- Recruit, train and support help desk representatives 
-  Set specific customer service standards 
- On going improvement of customer support by actively responding to queries and handling complaints
-  Monitor, evaluate and improve the team's performance
-  Establish best practices throughout the entire technical support process
 - Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity

 
You have to be able to:
- Prove work experience as a technical call center team leader
- Be experienced in creating, measuring and improving call center KPIs
- Have experience with IT Helpdesk management – an advantage
- Be customer-service oriented with a problem-solving attitude
- Have excellent English written and verbal communications skills 
- Have BSc degree in Computer Science, Information Technology or relevant field – an advantage

Your benefits:
- Standard working day 
- Dynamic team
- The office is situated in the BC Sky Tower (Chisinau)
- Modern office situated in the center of the city
- English trainings
- Motivating salary + yearly bonuses 
- You get to work with lots of clever people
- It gives you the experience to move internationally
 
Want to apply? Our recruitment partner is Rabota.md, so you are invited to send your CV to hr@mantis.md     They will organize an interview with us. You are welcome to our team!

Email: hr@mantis.md 

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